Question: Why can't I get into StuInfo with my MSUNetID and password?
Answer: You must be a current student or a staff with access. There is approximately a 24 hour lag in paying your deposit before you can get into StuInfo.
Question: I forgot my PAN. Where do I go to get it?
Answer: See "How do I find my PAN number?" published by the Registrar's Office.
Question: Why can't I see my correct schedule?
Answer: The data from the mainframe is loaded into a web data warehouse every morning. There is up to a 24 hour lag in your academic and financial data appearing on the web. So even if a department or office changed your information or added you into the course this morning, it will not show up on StuInfo until tomorrow.
Question: My academic records don't seem correct.
Answer: See Office of the Registrar's Frequently Asked Questions or contact the Office of the Registrar at (517) 355-3300.
Question: My financial aid doesn't seem correct.
Answer: See MSU Financial Aid FAQs, or contact Office of Financial Aid at (517) 353-5940.
Question: My student account or bill doesn't seem correct.
Answer: See MSU Student Accounts FAQs, or contact MSU Student Accounts Office at (517) 355-3343.
Question: If I am both a student and a staff, what will StuInfo display?
Answer: Any page with information about you as a student will default to your information. If you have access to other students' information for this area of StuInfo, you will be able to change the PID in the page header. If you cannot access other students' information for an area of StuInfo, your PID will be displayed without an input box.
Question: I am a guest who uses Community ID — how can I reset or change my Community ID password?
Answer: To reset your Community ID password, visit the Community ID Self Service page. Once you sign in, you can change your name, email address or password associated with your Community ID.