Login Help

For login self-help, visit the IT Services Common Login Problems page.

Guests who use Community ID login can reset their password and update their Community ID account at the Community ID Self Service page.

Help is available from IT Services during the following hours with the exception of University Holidays.

• Phone 517-432-6200 or 844-678-6200, answered 24 hours a day except on University Holidays.
• Email: ithelp@msu.edu Monday - Friday 7:45am - 5:00pm.

The Distance Learning Services Helpline is available 24x7 with the exception of University Holidays.

• We can be reached at: 1-800-500-1554 (Local: 517-355-2345) throughout North America, including Canada, Mexico, Alaska and Hawaii.
• Our toll-free land line only numbers in China are: 10-800-713-0795 (North China), 10-800-130-0769 (South China), 800-933-653 (Hong Kong).
• We provide support for a wide range of distance learning technologies including: ANGEL, Adobe Connect/Presenter, Desire2Learn (D2L), EZ proxy, Kaltura/MediaSpace, Library Resources, StoreMedia, and ZOOM.